About TUCMEDIA
TUCMEDIA helps brands grow through performance marketing and data-driven creative. We combine paid advertising, creative testing and AI-assisted production to improve marketing results and build long-term client partnerships.
Our internal working language is English. For this role, you’ll also need excellent Vietnamese to lead local client communication.
The opportunity
We’re looking for a Senior Account Manager who can take ownership of client relationships, bring clarity to complex projects and keep clients and delivery teams aligned.
You’ll work directly with our founders and specialists. Clients will rely on you to understand their priorities, explain what’s happening and follow through on commitments. Internally, you’ll make sure the team has clear briefs, useful feedback and visibility into account risks.
Success means clients trust us, delivery stays organized and the founders can rely on you to handle day-to-day account management independently.
What you’ll own
Client relationships
- Lead client onboarding, regular account meetings and performance reviews.
- Understand each client’s business model, commercial goals and marketing priorities.
- Set clear expectations around deliverables, timelines and responsibilities.
- Turn client requests into actionable briefs and communicate feedback accurately.
- Handle difficult conversations about performance, delays or expectations with confidence.
- Spot dissatisfaction early and coordinate a clear response.
Delivery coordination
- Coordinate paid-media, creative and other specialists to deliver agreed work.
- Keep tasks, deadlines, approvals and responsibilities clear across the team.
- Review deliverables against the brief before they reach the client.
- Follow up on missing inputs and decisions that could delay delivery.
- Identify risks early, propose solutions and escalate issues when needed.
- Bring changes to strategy, pricing or scope to the founders for approval.
Performance communication
- Review campaign results with specialists and explain their business implications to clients.
- Understand metrics such as CPA, ROAS and conversion rate, including what they can and cannot tell us.
- Help translate findings into clear recommendations and next steps.
- Communicate honestly when results fall short and keep clients informed about the improvement plan.
- Keep accurate records of meetings, decisions and commitments.
Account retention and growth
- Build relationships that support long-term client retention.
- Identify opportunities to expand an account when additional services would address a real business need.
- Support proposals, renewals and commercial discussions alongside the founders.
- Help improve TUCMEDIA’s onboarding, reporting and account-management processes.
What we’re looking for
- At least four years of relevant experience in agency account management, client services or a closely related role.
- Experience independently managing multiple client accounts.
- Confidence working with business owners and senior marketing stakeholders.
- Working knowledge of performance marketing, particularly Meta advertising, creative testing and conversion funnels.
- Strong organization and follow-through across several projects at once.
- Clear presentation, negotiation and written communication skills.
- Sound judgment about what you can resolve independently and when to involve the founders.
- Evidence that you have handled challenging client situations and maintained productive relationships.
You don’t need to operate Ads Manager every day. You do need enough marketing knowledge to ask useful questions, understand the specialists’ recommendations and explain them accurately.
Experience with e-commerce brands, account growth, retention or mentoring junior account managers is an advantage.
Language requirements
Vietnamese: Excellent spoken and written communication for client meetings, presentations, updates and sensitive conversations.
English: Strong working proficiency for daily internal meetings, briefs, written updates and collaboration with the founders. You should be comfortable explaining campaign results, raising concerns and discussing solutions in English.
We’ll assess communication in both languages during the interview process.
How you’ll work with the team
You’ll work directly with the founders and collaborate closely with the specialists responsible for strategy, media buying and creative production.
You’ll own routine client communication and account coordination within agreed boundaries. The founders retain approval over strategy changes, pricing, scope and major commercial commitments.
This is a hands-on account-management role. Any immediate people-management responsibilities will be clarified during the hiring process.
What success looks like in your first 90 days
- You understand your accounts’ goals, stakeholders, scope and current challenges.
- Clients receive proactive updates and know what happens next.
- Meetings produce clear decisions, owners and follow-up actions.
- Delivery specialists receive usable briefs and timely client feedback.
- You identify account risks early and bring forward practical solutions.
- The founders can step back from routine client communication while staying informed about important decisions.
Why join TUCMEDIA
- Work directly with the founders and experienced delivery specialists.
- Take meaningful ownership of client relationships.
- Help shape how we manage accounts as the business develops.
- Gain exposure to performance marketing, creative testing and AI-assisted production.
- Work in an English-speaking team while building relationships with Vietnamese clients.